Skip to content

FAQs

Categories

1. What is Charm Theory?

Charm Theory is an Austin-based, woman-owned jewelry brand celebrating fandom, fashion, and Texas pride. We design charm-based jewelry that lets you personalize your game-day look — and elevate it for every day.

2. What materials do you use?

All our pieces are crafted with PVD gold-plated stainless steel for lasting shine and durability. PVD (Physical Vapor Deposition) is a coating technology that vacuum seals the coating of 18K gold directly onto 316L surgical grade stainless steel. This produces a harder and more corrosion-resistant coating than electroplating. Because these pieces are so durable they are tarnish resistant for years with normal wear.  We also use mother-of-pearl, Austrian crystals, and CZ stones— no cheap plastics, no throwaway trends. Just jewelry made to last.

3. Can I sweat, shower, or swim in your jewelry?

Yes! Our jewelry is designed to handle real life. Whether you’re in the stands, the pool, or just running errands, your pieces are safe to wear without worry.

4. Can I customize my jewelry?

Absolutely. Many of our necklaces and bracelets are designed with charm-keeper connectors so you can add, swap, or layer charms and crystals. Build your own look — team colors, jersey numbers, initials, or just sparkle that feels like you.

5. How do I care for my jewelry?

Our pieces are low-maintenance, but we recommend:

  • Storing them in a jewelry pouch when not in use.
  • Avoiding harsh chemicals (like perfumes sprayed directly on jewelry).
  • Giving them a gentle wipe with a soft jewelry cleaning cloth to remove debris and restore shine
6.  What is your return policy

We want you to love your jewelry. If something’s not right, we’ll make it right.

Return Policy

7. Can I use more than one coupon code?

Only one coupon code may be used per order

Need more help?

Back to top